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Bought into a virus protection (Avast) system for $499.99 from Safecart.com. Apparently getting Windows 10 was part of the deal. Prior to this, I was using Windows 7 professional. it worked perfectly for my use. The Windows 10 most certainly did not. There was lots of trash on it that I never would use. Additionally, my e mail is a mess. I called the company on numerous occasions and was sent to a technician who was based in Bombay, India. My e mail is still a mess.

Several times Windows 10 failed and needed more tech work. I have spent more than 20 hours trying to get my computer and e mail working properly.

Tomorrow, I am taking my computer to my local repair man to see if he can reinstall Windows Professional and fix my e mail so it works properly.

As a result of this mess, I want a full refund of the amount of money I spent on your company. If I don't receive it within 2 weeks, I will call the United Stated Attorney General and file a complaint.

You can reach me by telephone if needed at: 518-822-**** or e mail me at dnmarcus@***.com.

Daniel Marcus

Reason of review: Poor customer service.

Location: Hudson, New York

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Hello,

SafeCart is one of the Internet's leading payment processing services. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously.

In regards to your complaint, please contact us at SafeCart, and we will be more than happy to assist you. You can reach our customer service at 1-85*-***-**** (M-F 6am to 5pm PST) or through email at customerservice@***.com.

Warm regards,

Jennifer

SafeCart Customer Service

www.SafeCart.com

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