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5 comments

I discovered today that I, too, have been misled (scammed, really) by Safecart as a result of registering a Wordpress plugin - free version - for which the invoice showed Total USD: $0.00 but my Paypal account was charged $97.00.Outcome of a refund request is pending, but in the meantime, I reported the transaction to the FCC and encourage those of you who've also been scammed to also report the company to the FCC so that (hopefully) something will be done about Safecart and its nefarious practices.

The FCC form is at: https://complaint.ic3.gov/default.aspx?#. With just a quick Google search regarding Safecart, I found the following links to forums, threads, reviewing sites, etc. relevant to Safecart and its practices: https://www.paypal-community.com/t5/Refunds-and-cancellations/SAFECART-IS-AN-INTERNATIONAL-SCAM-SEARCH-THE-INTERNET-FOR-ALL/td-p/652214 https://www.paypal-community.com/t5/Refunds-and-cancellations/Block-payment-to-Safe-cart/td-p/193952?profile.language=en-gb https://www.sitejabber.com/reviews/www.safecart.com https://www.paypal-community.com/t5/Refunds-and-cancellations/Block-payment-to-Safe-cart/td-p/193952/page/3 https://safecart.pissedconsumer.com/ https://safecart.pissedconsumer.com/my-bank-statement-has-www-safecart-com-purchases-20150430629283.html Why hasn't Paypal blocked Safecart? If you've provided any Paypal information to Safecart and wish to stop it, act immediately with Paypal and your bank (if applicable).

To ensure Safecart is not silently charging you for a "subscription" that you didn't authorize, log into Paypal, go to Profile-Profile and Settings-My Money. Look for My Preapproved Payments, and click on Update. Click Safecart and choose Cancel.

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Review about: Safecart Subscription.

Reason of review: Unauthorized Charge.

Monetary Loss: $97.

Preferred solution: Full refund.

I didn't like: Unauthorized charge via paypal, Being ripped off.

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Anonymous
#1387415

Hello,

SafeCart, a leading ecommerce cart, provides a secure and easy-to-use payment method for consumers purchasing goods online.We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously.

The Automatic Renewal Service keeps your software current with the latest program updates and enhancements. The service automatically charges the current renewal subscription fee (plus applicable taxes) to your account before your licence or service expires so that you do not experience a disruption.

You may turn off the Automatic Renewal Service at any time by logging into your SafeCart account at https://support.safecart.com/new-loginby calling our Customer Care Team.Our Customer Care line (1-855-432-0727) is open 7 days a week from 6am to 6pm PST.

Warm regards,

Jennifer

SafeCart Customer Service

www.SafeCart.com

informaticsexecutor
to CustomerSupport #1389017

To date you have not refunded the unauthorized charge although your customer service rep verbally agreed to do so. The follow-up email and your verbiage in the comment above, however, skid over the refund and merely explain how to avoid future charges via "automatic renewal." I never agreed to a product or charge to begin with, much less an automatic renewal, and your evasion of the matter of the original unauthorized charge is unappreciated.

Anonymous
#1384364

Hello.I am the plugin developer.

We were using safecart as a payment processor for about 3 years. Never had issues. For the past two months we have offered a 7 day trial to our customers. The trial was requested by our users.

We have payment details on our page ( where you clicked before going to safecart: https://imgur.com/a/Jalf3 ), but we were not aware that the amount is not confirmed on the safecart page. We also have a 60 day money back guarantee: https://imgur.com/a/uCec0 . We offer refunds to anyone asking.

I understand your frustration and i want to work with you to solve this issue.Please use the form at: http://autoaffiliatelinks.com/support-help/support-contact/ and help us identify your payment so we can refund it.

informaticsexecutor
to Lucian #1389018

I will do that, thanks Lucian.Do a quick Google search on Safecart, and you'll find dozens of complaints about their practices.

I've been buying online for years, and I'm surprised and embarrassed to have been duped by them, so I can only imagine how you must feel, not to mention the revenue you've probably been receiving as a result of other customers who were duped by Safecart.I hope you'll look into Safecart more thoroughly and re-evaluate your relationship with a company that casts a disreputable shadow on you by association.

informaticsexecutor
to informaticsexecutor #1389023

I followed your link and filled out the form, Lucian, thank you.I have to wonder how many other people have been taken advantage of by Safecart on your behalf without realizing it or reporting it.

Plugin developers are extremely valuable to us Wordpress users and I think they - and you - deserve every penny earned and you should be able to enjoy a good reputation as a result of the quality of your work.

I would cease doing business with any company that associated my good name and work with shady practices.See https://www.paypal-community.com/t5/Refunds-and-cancellations/Block-payment-to-Safe-cart/td-p/193952?profile.language=en-gb, https://www.paypal-community.com/t5/Refunds-and-cancellations/SAFECART-IS-AN-INTERNATIONAL-SCAM-SEARCH-THE-INTERNET-FOR-ALL/td-p/652214, https://www.sitejabber.com/reviews/www.safecart.com, https://safecart.pissedconsumer.com/, etc., etc.

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